Frequently Asked Questions for Association and clubs

Toko is a movement, not a marketplace. This isn’t about selling things. It’s about your whole community showing up for what matters. Your association's need and futur. Whether it’s new sports equipment, an international competition trip or new or infrastructure, Toko helps you rally everyone around those goals in a way that feels authentic to your association’s values: community spirit, fairness, and club member's best interest at heart.

Toko is a New Zealand owned company based in Auckland. All our staff are located in New Zealand.
Toko is registered to the New Zealand companies office under TOKO PROJECT LIMITED 9335482
NZBN: 9429052772764

Register with us for free and create one, two or more fundraising projects.

Then add your products or services either donated or organised to achieve your projects through our innovated tools such as auctions, Buy now or donations.

Once it is live, users from all around the country can bid, buy or just donate to help your association achieve your fundraising projects.

Toko is proud to be New Zealand's only platform dedicated to school and association fundraising.

Our team has a deep connection with schools and association, as club members or parents and family of children enrolled in association. We understand firsthand the challenges associations face when raising funds for new equipment, renovation project, tournament trips , and more. We've been there, we’re still there, and we continue to support our own children, cousins, and friends in their fundraising efforts.

That’s why we created a platform that’s easy to use, highly effective, and the most affordable option available.

But that's not all,
Expanded Reach – Most association rely on their immediate community and members for fundraising. With Toko, they can connect with supporters nationwide or worldwide. For example, association members can sell their artwork, pottery, or request donations for tournament's travel expenses from family members in a different region or even abroad .

Support from Anywhere – Buyers and donors across New Zealand can easily browse projects and choose which association or projects to support.

Maximise your reward – club members work 110% to secure high-quality products or services. These are then sold to the community to raise funds. By extending your reach, your are also extending the amount some people are willing to pay for a service or a product.

Toko isn’t just another fundraising tool, it’s a movement.
We want every school and association in New Zealand to have a trusted way to rally their community around what matters most, supporting our children and club members. Associations and clubs serve as the structural foundation for our community, fostering an environment where children and adults can thrive in both body and mind.
When schools, parents, clubs, and local businesses come together with a shared purpose, amazing things happen.
We’re talking pride, real participation, and genuine progress.

There are many benefits for using toko for your fundraising:

Small Fees for association – Associations have a 5% fees when someone purchases a service or product and makes donations.

Expanded Reach – Most association rely on their immediate community and members for fundraising. With Toko, you can connect with supporters nationwide or worldwide. For example, association can sell their old equipment, artwork or request donations for exciting projects from family members in a different region or even abroad .

Support from Anywhere – Buyers and donors across New Zealand can easily browse projects and choose which associations or projects to support. Your projects, auctions or any products that you are selling on Toko are visible by anyone.

Maximise your reward – Club members work 110% to secure high-quality products or services. These are then sold to the community to raise funds. By extending your reach, your are also extending the amount some people are willing to pay for a service or a product.

Online Fundraising: A free, weather-proof, and time-flexible alternative to traditional fundraising, making it easier to raise funds anytime, anywhere.

Traditional fundraising is a great complement to online fundraising with Toko, and we encourage clubs and associations to use both for the best results.

While events like sausage sizzles, ice cream sales, Car wash day and runathons can be successful, they often depend on factors like weather, time, and volunteer availability. For example, if an ice cream sale takes place on a rainy day or is staffed for only an hour, the funds raised may be limited.

Online fundraising removes these restrictions, it's not affected by weather, time constraints, or high costs. By combining both approaches, associations can maximize their fundraising potential and reach a wider audience.

We charge a minimal 5% service fee to power your platform and active promotion of your association

A standard 1.6% processing fee applies to transactions, but you have full control: you can choose to cover this yourself or pass it to your customers as a small admin fee."

Toko is a movement, not a marketplace. This isn’t about selling things. It’s about your whole community showing up for what matters. Your association’s dreams and needs. Whether it’s new sports equipment, a tournament trip, or upgrading your lighting, Toko helps you rally everyone around those goals in a way that feels authentic to your association’s values: community spirit, fairness, and members wellbeing.

Also Toko is:
1. **Free for school - 5% fee for association** - We are committed to keeping costs low so you can focus on your community. We retain a flat 5% platform fee, which goes directly toward maintaining the platform and funding marketing campaigns to promote your club.

2. **100% Focused on School and association Fundraising** – Unlike other platforms that host personal fundraisers or business investments, Toko is dedicated solely to helping schools and associations reach their fundraising goals.

3. **Multiple Fundraising Options** – Schools and Association can raise funds through auctions, Buy Now products and donations. And we’re continually adding new ways to engage with communities and supporters nationwide.

4. **Build for NZ schools and associations** - Made by Kiwis who get our culture

5: ** Easy to Use** - Minimal admin time, anyone can run it.

6. ** Secure & Compliant** - Protects your board and reduces parent or members concerns

7: ** Result DashBoard** - Show your board and donors exactly where the money goes

8: ** Run several campaigns** - Fundraise for different projects or classes at once

You can still create an account and request some donations. Donors might be interested to contribute to your special projects and help your association.

Your association can also ask club members or community members to donate quality items they don't need anymore. The club can then sell or auctions these products and keep the profit. Think of it as a kind of trademe for association. Ask us for more ways to raise money and we will send you the 10 best fundraising action for associations

Yes any clubs or association in New Zealand can register.
We kept our fees (5%) to a minimum to encourage as many clubs or associations to use Toko.

You will need to be incorporated to register with Toko. This is to guarantee our community that the money raised is going to a organisation with a constitution and rules.

Navigate to the "List your school / Association" page and fill up the form. Enter your details and register. You can now start creating project and uploading auctions, buy now, raffles, ... .

Alternatively you can fill up the form on the page "School and Association' and one of our team member will get in touch with you.

One of our account managers will contact you to confirm that your registration is correct and finalised. We will discuss about auctions and instant bookings and might give you a quick demo if needed.
We will also answer any questions you might have.

Yes you will be able to change anything on your account except your email address. We recommend using the email address which is use to receive bookings and customer messages. You can update anything else except this.

Toko is free for school but we request a 5% fee for association. There are no registration fee, no suscription fee and no fees for buyers either !
When someone donate $100, the association will receive $95.

We need your bank account to transfer you the money that you have raised through buy nows, auctions or donation.
Our accounting team will transfer you the funds monthly.

You can use the dedicated association's bank account to receive moneys or alternatively you can use a dedicated fundraising bank account to keep track of your goals. However it will need to be approved by the association president or office manager.
We don't recommend using a personal bank account.

Once a month our accounting team will transfer your money to the account registered on your profile.

Our system tracks all transactions and records which items have sold—or remained unsold—on our platform.

Your dashboard provides a clear overview of all items listed by your association, their selling status, and final sale prices.

Easily monitor your total funds raised and track progress over time.

The funds are securely saved in a dedicated segregated account, separate from the Toko assets and operational funds. This structure ensures that in the event of insolvency, these funds cannot be claimed by Toko’s creditors and would be returned to the association as the beneficial owners.

Also payment to associations is made once a month which also reduce risks.

Yes it is very safe.
All transactions are handled with maximum security, ensuring transparency and accountability for every dollar raised:
Secure Payment Gateway: Payments are processed via our secure gateway portal, Windcave (a PCI DSS compliant provider), and flow directly into Toko's segragated bank account.

Real-time Tracking: The association receives an "automatic email notification" confirming payment for every transaction made by a community member.

The buyer and Toko receive a similar confirmation